I (Client) agree to pay Abet Computers to repair, analyze and troubleshoot my computer hardware at a flat rate repair rate of $50.00. Minimum charge is $25  for jobs under 30 minutes.  Payment is due at the time of the remote call.

    Payment of one hour or more will be secured using a debit or credit card by calling us with your card details to hand prior to the support call. You will see this as a charge on your Banks statement or credit card, but payment has not been completed until after the call is over.

Although Abet Computers will give there best effort to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Abet Computers for troubleshooting time as necessary.

If Abet Computers is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.

Abet Computers reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist.  Client will contract with the other IT company separately.

Abet Computers will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems.

If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product.

Although Abet Computers will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.

If I require training in backup methods and procedures, Abet Computers will provide that training to me at an additional rate of $25.00 per half hour

I further agree to not hold Abet Computers responsible for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Confidentiality Agreement:

Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law.

Due to the requirements of the repair, if approved by you, the client we will back up your data to insure its integrity.

This is done to ensure that a customer has all the files they need when a computer is returned after a restore.

During a remote support call, the data is always backed up to the client’s computer or external hard drive.

We do not back up the data on Abet Computers’ servers.   If requested, we will destroy any copies of your data immediately after the repair is complete.

If requested, we will hold your data for 30 days.

Any private or personal information provided to Abet Computers will be kept confidential unless required by law.